Privacy Policy

Effective Date: 1/1/2024

Privacy Policy

Smoke Alarm Experts LLC ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect the information you provide when you use our website and services related to smoke alarm installation and maintenance.

Information We Collect

When you visit our website or engage our services, we may collect the following types of information:

Personal Information: Name, address, phone number, and email address.
Service Information: Details about your property, smoke alarm systems, and any additional notes necessary to provide our services.
Website Usage Information: Information about your interaction with our website, such as IP address, browser type, and browsing behavior (collected via cookies and similar technologies) used to improve our website and customer service experience.

How We Use Your Information

We use the information we collect to:

Provide and manage your smoke alarm installation and maintenance services.
Communicate with you about service-related matters, including estimates, invoices, and technician arrival times.
Improve our website and customer service experience.
Send occasional marketing emails to existing customers (no more than one per month).
Comply with legal obligations and resolve disputes if necessary.

Text Messaging

If you opt in to receive text messages, we will only contact you via text for service-related purposes, including but not limited to:

Confirming appointments or service schedules.
Sending estimates and invoices.
Notifying you of technician arrival times.

We will not use text messages for marketing purposes. Customers should expect to receive several text messages a week when inquiring about service or when service is scheduled.

Messaging and data rates may apply. Reply STOP at any time to end or unsubscribe. For assistance, reply HELP or contact us at (480) 772-1866.

Marketing Emails

We may occasionally send marketing emails to our existing customers. These emails will never exceed one per month and will only contain relevant updates, special offers, or useful information about our services. You can opt out of receiving these emails at any time by clicking the "unsubscribe" link included in each message.

Sharing and Selling Information

We take your privacy seriously. We will never share, sell, rent, or trade your personal information with any third-party organizations for marketing purposes. Your information will only be shared as necessary to:

Provide our services (e.g., with payment processors or service technicians).
Comply with legal obligations.
Protect our rights or enforce our agreements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to any inaccurate or incomplete information.
Opt out of marketing communications, including emails and text messages.
Request the deletion of your personal information, subject to legal or contractual obligations.

To exercise your rights, please contact us at (480) 772-1866 or info@SmokeAlarmExperts.com.

Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies help us understand how visitors interact with our website and allow us to improve functionality. You can manage your cookie preferences through your browser settings. We do not use cookies for marketing or promotional purposes and do not share your website usage information with any third parties.

Children’s Privacy

Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the effective date noted at the top. We encourage you to review this policy periodically.